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Honesty and Confidentiality:
We are sailors operating a business with honest practices. You can call or email to get a feel and ask for informations, as we try to answer the same day and sometimes, evenings.
You can also be assured that all your personnal informations will be kept secure, confidential and will not remain on web or mail server or sold to anybody.
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Ordering:
You can buy from a dealer (see dealer list on left)
OR You can buy from us directly (if you do not have a local dealer) via five easy ways:
1-NEW>>>Simply Buy Online with your credit card( NO need to register for a Paypal account) or your own Paypal account with famous PAYPAL security. This way is totally secure as it goes through PAYPAL server security encription and we will never see your credit card numbers.
Once your payment is complete, you will be emailed a receipt for this transaction.
This one is our prefered way of transaction as it is the most secure and efficient. See Paypal info
2-Send an email for what you need with your address (must be the same as your credit card accoumt), Daytime and/or evening phone number to order@microlog-tech.com and we will call to review your order and ask for your credit card numbers (US and Canada Residents Only).
3-Call us to place your order at: 1-888-723-4534 (Toll free US and Canada Residents)
or 1-450 664 2664 for international
Mon- Fri 9am to 12am and 1pm to 5pm, America eastern time.
4-Fill and Fax the order form in to our Order Department at: 1-450-664-2427
(you can print our on-line order form and fax it).
5-Fill and Mail us the order form along with your payment:
(you can print our on-line order form and mail it).
We accept Postal or Bank Money Order, Visa, MasterCard, AMEX for payment trough Paypal services(sorry, no checks).
NO SALES TAX are charged to USA customers
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Shipping:
Orders for stock items placed by 1200 America eastern time will usually ship the same day. Build to order Electrical Panels usually ship in 24-48 hours.
US and Canada destinations:
We ship all unit orders to continental US and Canada destinations via USPS Expedited (5-10 days in USA)
or Express mail with an extra charge of $US10 for up to 3 pounds, 1.5 KG.(2-5 Business Days in USA)
Please Add the following extra for Express mail in US or Canada:
(We will send an email if we need a little more)
US$ 10.00
Or
Fedex Economy 2 days service or UPS Air (email for approximate price)
Other methods of shipping are available, Please email or call for specific needs.
International Customers (outside USA/Canada):
We can ship your international order via regular surface mail if you are ready to wait (20-30 business days).
In some countries, there is a maximum of $US100 insurance, which is the maximum you can get if your package is lost or damaged.
International Surface Shipping Extra:
(We will send an email for the final cost of shipping and may request a little more if needed or refund overcharge)
US$ 20.00
Or
We offer Express Air Mail with full insurance, for an additional $US40 (1.5 KG) and up for Most European, Asian countries.
Air shipping is not available for all countries and may be limited to $US100 insurance, which is the maximum you can get if your package is lost or damaged.
International customers will then generally receive AIR orders in 5-7 business days.
(this can sometimes be up to two weeks if there is a delay in customs).
International Air Shipping Extra requested:
(We will send an email for the final cost of shipping and may request a little more if needed or refund overcharge)
US$ 40.00
NOTE: Please Note that your Country regulations, Customs, Duties, import taxes and under your responsibility and we cannot be held responsible for any overcharges or cost for returning unfit products.
Other methods of shipping are available, Please call or Email for specific needs.
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Return Policy:
Our goal is your satisfaction, therefore we offer the following:
If the Microlog product you purchased is unlikely defective within the first 30 days we will exchange it. After that, we will repair or exchange(at our option) your Microlog product according to the specific warranty.
You just return, shipping prepaid, the defective item to us, we will then ship a replacement to you at no charge (shipped regular mail to you).
You may also return, shipping prepaid, any new and unused (still in original packaging) item to us for any reason within the first 15 days of reception and receive a full refund of the purchase price less shipping.
If you installed the product and it is returned within 15 days with all packaging, we will apply a 15% restocking charge as this product has to be sold as "Used" (valid in US and Canada only).
We are sorry, but we cannot accept used items for credit or refund after 15 days of reception.
In any case, you must first request a RMA (Return Merchandise Authorization) first via email.
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OUR COORDINATES:
2720 Cr. Alma, Laval, (QC), Canada, H7E 1K4
Phone: (450) 664-2664 or 1.888.723.4534 (Toll free US and Canada) info@microlog-tech.com |
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